---
title: "Fitlock Support | Contact Fitlock"
description: "Fitlock support: fix blocking problems, reset Screen Time permissions or reconnect Apple Health. Chat with us or email hello@fitlock.io for help."
url: https://fitlock.io/support/
language: en
---

# Fitlock support

Most problems are one of the three below. If yours isn't, or email [hello@fitlock.io](mailto:hello@fitlock.io). A real person reads it.

Got an idea for Fitlock? Suggest it, or vote on other people's, on our [feature request board](https://fitlock.featurebase.app).

Live chat runs on Crisp. It only loads when you open it, and it keeps the name and email you choose to give so we can reply.

**Apps aren't blocking when they should**

Three steps, in order:

1. **Force close Fitlock** and reopen it.
2. **Restart your iPhone.**
3. **Reset Screen Time access.** Settings → Screen Time → Apps with Screen Time Access → toggle Fitlock off, then on again.

If it still doesn't block, message us and include your iOS version.

**My steps or workouts aren't being counted**

Fitlock reads goals from Apple Health. Open the Health app → tap your profile → Apps and Services → Fitlock, and make sure every category you use as a goal is switched on. Health data is stored only on your device and never externally.

**How do I cancel Fitlock Pro?**

Open the App Store app, tap your profile, tap Subscriptions, tap Fitlock, then Cancel Subscription. If something about Pro isn't working for you, tell us first. We'd rather fix it.